58com Privacy Policy

1. Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the 58com platform is the operator of 58com.org. References to "58com", "we", "us" or "our" throughout this Policy refer to this entity.

If you have any privacy-related questions or wish to exercise your data rights, you may contact us at any time via live chat on the 58com platform or by email at [email protected] (displayed as plain text; not a clickable link).

2. Personal Data We Collect

2.1 Registration Data

When you create a 58com account, we collect: your Pakistani mobile number, chosen username, date of birth, and a hashed version of your chosen password. This information is necessary to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer obligations and to process withdrawal requests, 58com collects: a copy of your Computerised National Identity Card (CNIC), full legal name as it appears on your CNIC, and — where required — proof of address or source-of-funds documentation. This data is handled with the highest level of confidentiality.

2.3 Financial Data

58com records deposit and withdrawal transactions, including the payment method used (JazzCash mobile number, Easypaisa account, bank account details, card last four digits), transaction amounts in PKR, timestamps, and transaction reference numbers. Full card numbers are never stored by 58com — they are processed directly by our certified payment gateway partners.

2.4 Usage and Gameplay Data

We automatically collect data about how you interact with the 58com platform, including: pages visited, games played, bets placed, session duration, search queries within the platform, and feature usage patterns. This data is used in aggregate form to improve the platform and in individual form to detect fraud or policy violations.

2.5 Device and Technical Data

When you access 58com, we collect: IP address, device type and model, operating system, browser type and version, mobile network (e.g. Jazz, Zong, Telenor, Ufone), and screen resolution. This data is used for security monitoring, fraud detection, and platform optimisation.

2.6 Communications Data

If you contact 58com support via live chat or email, we retain records of that communication including the content of messages, timestamps, and the support representative who handled your query. This data is used for quality assurance and to maintain an accurate history of account-related interactions.

3. Legal Basis for Processing

58com processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, KYC documents, and financial transactions is necessary to perform our obligations under the Terms & Conditions you have accepted.
• Legal obligation: KYC verification and transaction record-keeping are required to comply with applicable anti-money laundering (AML) and know-your-customer obligations.
• Legitimate interests: Fraud prevention, security monitoring, and platform analytics serve the legitimate interests of 58com and the player community without overriding your fundamental rights.
• Consent: Where we send you marketing communications (promotions, bonus offers, newsletters), we do so on the basis of your opt-in consent. You may withdraw consent at any time by updating your communication preferences in your account settings.

4. How We Use Your Personal Data

58com uses your personal data for the following purposes:

• To create, maintain, and manage your 58com account;
• To verify your identity in compliance with KYC requirements before processing withdrawals;
• To process deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Visa, Mastercard, etc.);
• To detect and prevent fraud, money laundering, account takeovers, and other prohibited conduct;
• To enforce the 58com Terms & Conditions and Responsible Gaming Policy;
• To provide customer support and respond to your enquiries;
• To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts);
• To send you marketing communications about promotions, bonuses, and new features — only where you have provided consent;
• To analyse gameplay patterns and platform usage in aggregate form to improve our Services;
• To comply with applicable legal and regulatory obligations.

5. Sharing Your Personal Data

58com does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following circumstances:

5.1 Service Providers

We engage third-party service providers to operate elements of the 58com platform, including: payment processors (JazzCash, Easypaisa, HBL, Visa/Mastercard networks), game software providers (Evolution Gaming, Pragmatic Play, JILI, PG Soft), identity verification providers, cloud hosting services, and customer support tools. These providers receive only the data necessary for their specific function and are contractually prohibited from using it for any other purpose.

5.2 Fraud Prevention and Security

We may share data with fraud prevention agencies and financial crime investigation bodies where necessary to prevent financial crime or investigate suspected illegal activity. Any such sharing is strictly limited to what is necessary for the relevant investigation.

5.3 Legal Requirements

58com may disclose personal data where required to do so by applicable law, court order, or the lawful request of a government authority. We will, where legally permitted to do so, notify affected Players of such a disclosure.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 58com's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections applicable to your data will remain in effect.

6. Data Retention

58com retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Support communications: Retained for two (2) years following resolution of the relevant support query.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year as evidence of compliance.

Following the applicable retention period, data is securely deleted or irreversibly anonymised.

7. Security Measures

58com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data in transit between your device and 58com servers;
• Encryption at rest for sensitive data fields including CNIC copies and financial records;
• Password hashing using industry-standard algorithms — 58com staff cannot read your password;
• Access controls restricting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• SMS two-factor authentication available for all Player accounts.

No security system is impenetrable. While 58com takes all reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Cookies and Tracking Technologies

58com uses cookies and similar tracking technologies on the platform. The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function — session management, login state, security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings, last-played games) to improve your experience.
• Analytics cookies: Collect anonymised data about how Players navigate the site (pages visited, time on page, error encounters) to help us identify and resolve usability issues.
• Marketing cookies: Used only where you have consented, to track the effectiveness of promotional campaigns.

You can manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

9. Your Privacy Rights

Subject to applicable law and regulatory retention requirements, you have the following rights in relation to your personal data held by 58com:

• Right of access: You may request a copy of the personal data 58com holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your 58com profile.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention requirements.
• Right to restrict processing: You may request that 58com limit how it uses your data in certain circumstances.
• Right to data portability: Where processing is based on your consent or a contract, you may request a structured, machine-readable copy of data you have provided to 58com.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 58com support team via live chat on the platform or at [email protected]. We will respond within a reasonable period and in any event no later than thirty (30) days of receipt.

10. Children's Privacy

58com Services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed 58com Services, please notify us immediately via live chat or support email so that we can investigate and take appropriate action.

11. International Data Transfers

58com's primary platform infrastructure is operated to serve Pakistani players. Some of our third-party service providers — including licensed game studios and cloud infrastructure providers — are located outside Pakistan. Where personal data is transferred to a third country, 58com takes steps to ensure that appropriate safeguards are in place, including standard contractual clauses or reliance on the service provider's certified security and compliance frameworks.

12. Third-Party Links

The 58com platform does not contain links to external third-party websites. In the event that any contextual reference to a third-party service appears on the platform, 58com is not responsible for the privacy practices of that third party and this Privacy Policy does not apply to any external website or service.

13. Changes to This Privacy Policy

58com reserves the right to update or modify this Privacy Policy at any time. Where a material change is made, we will notify registered Players via the mobile number or contact details on their account. The "Last updated" date at the top of this Policy reflects the date of the most recent revision.

Your continued use of 58com Services following notification of a Policy update constitutes acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Us

For any privacy-related queries, data access requests, or concerns regarding how 58com handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 on the 58com platform — the fastest way to reach us.
• Email: [email protected] (plain text only — not a clickable link)

We aim to acknowledge all privacy enquiries within one business day and to resolve substantive requests within thirty (30) days of receipt.